Emergency & Non-Emergency Information


When should I dial 9-1-1 to obtain services from the Fire Department?
Call 9-1-1 immediately when a medical emergency exists.
For example:
  • Chest Pain or Heart Attack
  • Drowning
  • Imminent childbirth or complications related to pregnancy
  • Stroke or Diabetic Emergency
  • Traffic accident with possible injuries
Call 9-1-1 immediately for known or suspected fire events.
  • Fire/Smoke is seen in or around residential or commercial structures
  • Fire/Smoke is seen in or around vehicles
  • Fire/Smoke is seen outside in grassy areas, fields, forests, or other outside areas
  • Smoke odor
  • Smoke visible
Call 9-1-1 for fire department response if you suspect the presence of hazardous materials. Examples:
  • Traffic accident with fluid spill
  • When an abandoned known or unidentified chemical (or container) has been found
  • When a known or unidentified chemical has spilled or is leaking from a container


When should I dial the non-emergency line, 407-260-3490, to reach the Fire Department?
Dial the 10-digit number for the fire department to ask general questions, or to report a non-emergency incident.

To ensure the fastest response, please do not place a direct call to a fire department number to report an emergency. Call 911 instead.