Utility Services

The Utility Billing Division is responsible for billing and receiving payments for water, sewer and residential garbage service (the City of Longwood may only provide a portion of these services depending on the location of the property). We also provide meter reading and handle inquiries about the utility services provided. You can reach our office Monday-Friday from 8 a.m. to 5 p.m. at 407-260-3470, prompt option 2.

Starting a New Service

Setting up a new account will require you to fill out an application and place a deposit on the account. Applications and deposits for service received before noon will be turned in on that same day, deposits for service afternoon will be turned in on the next business day.

         - The residential deposit can range anywhere from $50 - $100, depending on the services provided.

         - For each new account, there is a $15 setup fee required.

         - Services we provide are water, sewer, and residential garbage pick-up.

Rates

Click here for Water, Sewer, and Garbage Rates.

Billing

Bills are mailed or made available through the website on the first (1st) of each month. Payments are due by the 15th of the month. All payments received after the due date will be assessed a late fee of $5 or 10% of the bill, whichever is greater. Standard returned check fees apply ($25 for checks under $50, $30 for checks greater than $50 but no greater than $300, and $40 if the value exceeds $300 or an amount of up to 5% of the face amount of the check).

Paying Your Bill

Bank Drafting is available. For more information contact us at (407) 260-3470.

Click here for your online payment.

Phone                                                                                                  Mail

407-260-3470, Option 2                                                          Utility Billing Division

Monday -  Friday                                                                     City of Longwood

8:00am - 5:00pm                                                                     P.O. Box 520548

1-844-611-4017 Auto Payment Available 24/7                        Longwood, FL 32752-0548

Customer Service Drop Box Payment

155 W Warren Ave (Located on the West Side of the Finance Building and City Hall)

Longwood, FL 32750

To Cancel Services

To cancel utility service, contact us at (407) 260-3470. Please provide 24 hours notice.

Solid Waste Services

Click here for information regarding garbage collection in the City.