FAQs • Longwood, FL • CivicEngage

How do I make a complaint and have the Code Compliance Officer investigate?: To report an alleged violation, you may use the City's Code Violation Reporting Portal online, or call (407) 260-3465. Please note that the City is prohibited by state law from acting on anonymous complaints and that any information provided to the City is subject to Florida's Public Records laws and can be requested by others - including the owner of the property with the violation.

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Code Compliance

1. How do I make a complaint and have the Code Compliance Officer investigate?: To report an alleged violation, you may use the City's Code Violation Reporting Portal online, or call (407) 260-3465. Please note that the City is prohibited by state law from acting on anonymous complaints and that any information provided to the City is subject to Florida's Public Records laws and can be requested by others - including the owner of the property with the violation.

2. I called in a complaint. Nothing on the property has changed. Why doesn’t the City do something?: Code Compliance is a legal process established by Florida State Statutes. Properties are alleged to be in violation. Property owners must be given adequate time to correct the violation and, in some cases, may have to appear before the Special Magistrate at a monthly meeting. This process can take many weeks in some situations. However, most properties come into compliance within a matter of days.

3. A neighbor is playing loud music. Who do I call?: The Noise Ordinance is enforced by the Police Department. Please call the non-emergency number at the Police Department at (407) 665-6650.

4. My neighbor hasn’t cleaned their pool in months. I’m worried about the potential for insects, etc. Can the City clean this pool?: No, but the City can issue a violation notice and impose fines and potentially place a lien on the property to help bring the property into compliance.

5. Can I run my business from my house?: Some home occupations are allowed. To preserve the residential character of neighborhoods, home businesses are restricted. There shall be no change in the outside appearance of the building or premises, or other visible evidence of the conduct of such home occupation, including outside storage or accessory buildings, or signage, including signs on mailboxes.. No equipment or process shall be used in such home occupation which creates noise, vibration, glare, fumes, odors, or electrical interference detectable to the normal senses off the lot. For code specifics, see the Longwood Development Code or contact the Planning Division at planning@longwoodfl.org. A home business also will need a Business Tax Receipt from the City of Longwood.